Common 2go Problems and Their Solutions

During my use of 2go messenger application on my phone, there have been some problems or issues I have encountered and I just want to lay them down and possibly proffer solutions to these 2go issues.

Lets get started!

2go Problems and Their Respective Solutions

Here on this post, we will be discussing some possible problems with the 2go application and also recommend their fixes. Hence, if you happen to have an issue with the app or service that isn’t discussed here, do not hesitate to discuss that with us using the comment session. Together, we can arrive at a solution.

some 2go problems and solutions

My 2go is Not Connecting, why?

Solution:

Why chatting earlier today on 2go using the 2go messenger on my mobile, I suddenly experienced something I might call a crash. The 2go application suddenly seized. I had no other option than to exit using the Red button with the expectation that when I try reconnecting again, It wouldn’t give me any problem but guess what? 2go refuses to connect.

When I launch the application, at first displays connecting…… Loading.. and that’s it. It doesn’t go beyond that point. I tried over and over again but same story.

Quite simple, this is how I fixed it when 2go refuses to connect. I simply deleted the 2go messenger and reinstalled another version. I am quite sure you know that if you have registered on 2go before, you wouldn’t have to enter too many details to download another one, right? That’s it. Quite simple.

Other-times, through most people do think that the problem could possibly be from your network service providers, that’s not all. Your mobile device memory could also be a major effect. Simply free some memory on your phone, then turn off / on your phone and try again.

How Do I View My Chats and Recent chats on 2go?

Solution:

When logged on to your 2go account, on the homepage, scroll down to Active Chat. Please Note: you will have to indulge in a chat before your recent chat will appear on the active chat page.

I tried sending a chat message to a friend on my 2go friend list and the next msg i saw was ” (user username) does not have yot on his/her friends list so their full profile will be unavailable and messages will not be sent.” Please what does it mean?

Solution:

What this simply means is that, the 2go user has removed you from his/her friend list. You now have option to ADD USER or Remove User.

Unable to post on 2go chat rooms?

Solution:

Did you try posting on 2go groups and the next pop up message that displays reads “Sorry you do not have enough credit to perform this function, please purchase more 2go credits“? or something similar to that and wondering what it means? It means you do not have 2go credits. Posting in 2go chatrooms now requires credits. Hence, you should buy some 2go credit before engaging in group conversations.

What are 2go Credits?

Solution:

2go credits are credits used on 2go to perform some exclusive functions that requires use of credits on 2 go. Think of it as what’s required to perform premium tasks. This is perhaps, one of the ways the team make money on the platform.

How do i purchase credits on 2go and how much do they worth?

Solution:

To purchase 2go credit, visit the GET 2GO CREDIT page close to the end of the homepage. Alternatively, go to your profile on the app and choose to purchase credit. You can either purchase credits automatically or manually.

Purchasing 2go credits requires your normal network credit balance. Meaning, the worth of credit you wish to buy will be deducted from your network airtime balance.

For Nigerians, here are the 2go credits charge:

300 Go credits for N30, 525 Go credits for N50, and 1100 GO CREDITS for N100.

Unable to upload picture on 2go

Solution:

This depends majorly on your mobile device. Please make sure your device supports uploads function. Nokia phones works well with this.

How do i install, download and use 2go on blackberry?

Solution:

Kindly read my post on 2go on blackberry, how to download and use

Can i use 2go on a PC computer?

Yes you can. To try 2go on pc, visit pc.2go.im

How do i chat with my Facebook friends on 2go?

Solution:

Please kindly use my post on chat live with Facebook friends on 2go for the full step by step tutorial.

How To Edit 2go Location, Age, Gender?

First, you should download the latest version of the app. You can download from your phone’s app store.

When you must have successfully updated or installed the app as prescribed above, simply navigate to your profile, tap the option button and choose to edit profile. Therein, you can do all that was stated earlier alongside editing your nickname, changing your relationship status and looking for.

Is there any other issue or problem you are experiencing with 2go? Please tell us about it, we might help with a solution to making your 2go experience better.

Please feel free to share this post with your friends using the share symbols.

About the author

Samuel Adeniyi

Call me, Sammy! 😉

160 Comments

  • When they send me a friend request on 2go, when I accept,it won’t show on my list, I won’t see any of them on my list, likewise if I send a friend request, it won’t respond… Was d cause?

  • I added someone… I got a messege that said ‘the user is already on my friendlist’ but i can not see it? Why is that? And how do i fix it?

  • I just create a new account , and trying to join 2go room.
    It says 2go requires u to verify To join room. Pls help solve the problem

  • All my contacts disappeared and when i try to add new contacts i get a error msg saying you have reached your maximum amount of contacts. How do i get this fixed

  • If I tried to add someone from the chat room, I get a notification saying that I can’t add that person again because they are on my friends list, but I can’t see them on my friends list. What’s seems to be the problem?

  • If i try adding someone, i will get a notification saying that i can’t add that person again because they are on my friends list. But I can’t see them on my friends list. What seems to be the problem?

  • I have been denied access to 2go room. They are demanding me to VERIFY before joining and my SMS access permission is denied. how do i breakthrough?

  • Hi, im using 2go for a while now, but lately my contacts started disappearing… currently i have about 3 contacts on my list. When ever i add someone 2go says ive reached the maximum amount of people i can add…. MY QUESTION IS WHY, WHEN I ONLY HAVE 3 contacts…. past days ive had to keep deleting a contact inorder to add another… thanks

  • Tankx bro, but my last question is this if i should remove some my friendx does it mean i can still add them and have more than the 488 friendx that i have?

  • I cnt add/acept any friend request bkuz i have 488 friendx. when ever i try to add a new friend they wil tell me that i have reached the maximum friend list, plz what can i do to add the rest of my friendx?

  • I cnt add/acept any friend request bkuz i have 488 friendx. when ever i try to add a new friend they wil tell me that i have reached the maximum friend list, plz what can i do to add the rest of my friendx?

  • Thanks bro…i qot a messaqe xterday sayinq my account has been re-enabled…thanks a lot,i really do appreciate…ur a qem..thnx…would love 2 av ur contact

  • Thanks bro…i qot a messaqe xterday sayinq my account has been re-enabled…thanks a lot,i really do appreciate…ur a qem..thnx…would love 2 av ur contact

  • Samaul plz help I logged into 2go and all my friends where gone I checked that offline friends show and still no friend on the list what is wrong?

  • Samaul plz help I logged into 2go and all my friends where gone I checked that offline friends show and still no friend on the list what is wrong?

  • Plz bro Sam..i’m still here waitinq for your help please….’abdharkym’ is my username ‘08188513554’ is my phone number….please bro i need that acct back badly…tnx 4 ur e4ts..rili do appreciate.

  • Plz bro Sam..i’m still here waitinq for your help please….’abdharkym’ is my username ‘08188513554’ is my phone number….please bro i need that acct back badly…tnx 4 ur e4ts..rili do appreciate.

  • Plz bro Sam..i’m still here waitinq for your help please….’abdharkym’ is my username ‘08188513554’ is my phone number….please bro i need that acct bank badly…tnx 4 ur e4ts..rili do appreciate.

  • Samuel. Thanks i have read the site u link we blogger to.. Pls try ur possible best so that our suspended account to be released.. Samuel thanks alot. For ur concern.. My prayer is my account to be released.so many and useful contacts

  • Samuel. Thanks i have read the site u link we blogger to.. Pls try ur possible best so that our suspended account to be released.. Samuel thanks alot. For ur concern.. My prayer is my account to be released.so many and useful contacts

  • Up2 now regarding 2 my 2go suspension i ‘ve been writing to you guys, yet there has not been even a response from you guys, i only hope that this is the reall 2go website and customer care site, i hope it’s not trick or spams that has hacked my account? Pls & plr am still luking forward 2 ur response, and if my account will not be re-open @ least i should be notify, other than this total snubbing, ’cause this is the 3rd time i am writing 2 ur email. I pray u take my request into a proper consideration, ’cause i was suspended unfairly. My username remains Davze1 and my registration phone no remains 07060447265 thanks.

  • Thanks bro for tryinq to help,for d effort nd step taken…will so much appreciate if u can help us…please just try & find a solution for us cause this unfair acct suspension is qettinq too much…please help profer a solution & ‘we’ dnt rili mean d offensive words beinq used just dat d acct means a lot to us…it’s not bout d start rank rather d important contacts on d list…plz bro..help do smfin 2 help…tz qettinq rili frustratinq..(abdharkym…08188513554)dtz my username & phone no…tnx bro

  • Thanks bro for tryinq to help…will so much appreciate if u can help us…please just try & find a solution for us cause this unfair acct suspension is qettinq too much…please help profer a solution & ‘we’ dnt rili mean d offensive words beinq used just dat d acct means a lot to us…it’s not bout d start rank rather d important contacts on d list…plz bro..help do smfin 2 help…tz qettinq rili frustratinq..(abdharkym…08188513554)dtz my username & phone no…tnx bro

  • Thanks bro for tryinq to help…will so much appreciate if u can help us…please just try & find a solution for us cause this unfair acct suspension is qettinq too much…please help profer a solution & ‘we’ dnt rili mean d offensive words beinq used just dat d acct means a lot to us…it’s not bout d start rank rather d important contacts on d list…plz bro..help do smfin 2 help…tz qettinq rili frustratinq..(abdharkym…08188513554)dtz my username & phone no…tnx bro

  • pls I don’t know y 2go suspend my account and I really need it back becus I don’t tink I have done anytin to be suspended my number 08185169377 and my username sexyjane298

  • Pls help me out. I can nt log in to my acct again, it says my account has been suspended for breaking 2go terms and i don’t know how it happened pls and i need my account back. my username is dgodfather03 and my number is08065157379

  • Bro Sam please help us oo..this unfair suspension is qettinq too much,what could be wronq..mah account was suspended on thursday…please help..qat so much important contacts…please need that acct back…pplllleeeeaaassssee

  • My account was suspended unfairly…how do i reqain my account…08188513554..that’s my no..my username is ABDHARKYM…plz need help

  • I have bn suspended from 2go for breaking terms. though i do not know how it happened. my username is garrymc. and my phone number is 08038834874. pls help me to re open it.

  • Help me Samuel, my 2go account have been suspended. I don’t know the reason I think my ban or suspension is unfair because i never break the 2go terms i was accused of breaking. I tried logging in into my account for a chat and i was told that my account have been suspended.
    If after your investigations and i was found guilty, i should think someone in disguise somehow managed to logg into my account and use abusive words to my 2go pals, because atimes when I’m online, i will be forcefully logged out and told that my account have been logged in by another traitor. I humbly plead on behalf of my account that the authorities should please undo or release my 2go account. My username is (charlian101)
    I will be glad if my request is been processed and looked into.

  • Help me Samuel, my 2go account have been suspended. I don’t know the reason I think my ban or suspension is unfair because i never break the 2go terms i was accused of breaking. I tried logging in into my account for a chat and i was told that my account have been suspended.
    If after your investigations and i was found guilty, i should think someone in disguise somehow managed to logg into my account and use abusive words to my 2go pals, because atimes when I’m online, i will be forcefully logged out and told that my account have been logged in by another traitor. I humbly plead on behalf of my account that the authorities should please undo or release my 2go account. My username is (charlian101)
    I will be glad if my request is been processed and looked into.

  • Pls Samuel, my 2go account have been suspended. I don’t know the reason I think my ban or suspension is unfair because i never break the 2go terms i was accused of breaking. I tried logging in into my account for a chat and i was told that my account have been suspended.
    If after your investigations and i was found guilty, i should think someone in disguise somehow managed to logg into my account and use abusive words to my 2go pals, because atimes when I’m online, i will be forcefully logged out and told that my account have been logged in by another traitor. I humbly plead on behalf of my account that the authorities should please undo or release my 2go account. My username is (charlian101)
    I will be glad if my request is been processed and looked into.

  • dnt know if its a general problem or sumtin…my 2go was suspended on 25th of sept..jst dnt knw how to fix it..Any help will b well appreciated..tnx!!

  • sir! i have been suspended from my 2go account. How can i connect back? My user name is: garrymc and my password is **** (Password hidden for security purpose). Thanks!

  • This Samuel guy is a waste of time. His actions already shows he cant help us and doesn’t give a fu*k abt us dat were banned.. Fake guy

  • This Samuel guy is a waste of time. His actions already shows he cant help us and doesn’t give a fu*k abt us dat were banned.. Fake guy

    • Hello buddy, first and foremost, i am not a 2go staff. I am just someone who knows some few things about the social messenger and relayed them here on this post. On the other hand, i had sent a message to the 2go team few days ago to plead on behalf of my readers and proffer solution to their 2go problem. As at when replying this comment, i still haven’t received a reply from them but i will definitely post it if i get any. Thanks.

  • Pls i want my 2go problem 2 be retify, i have been suspended for breaking 2go terms and conditions, though i can’t really tell how it happen, but all the same, i promise 2 be carefull, this is d second time am writin 4 you guys, yet there has not been any respons from u guy, i just plead that u take my request in 2 consideration. Thanks my username is Davze1, and my registration phone no is 07060447265

  • Pls i want my 2go problem 2 be retify, i have been suspended for breaking 2go terms and conditions, though i can’t really tell how it happen, but all the same, i promise 2 be carefull, this is d second time am writin 4 you guys, yet there has not been any respons from u guy, i just plead that u take my request in 2 consideration. Thanks my username is Davze1, and my registration phone no is 07060447265

  • Samuel..why re u ignoring those that have the problems of accounts banishment?. So u dont have solution for it or what?.. Mehn.. I wish my account wasnt banned..samuel @ least u suppose to inform us u cant do anything about it not that u wont say anything about the suspension of accounts

  • Plz samuel. Help me which my account. My account was suspended, i did not know what i do. Here is my username: wambatown007 and my phone number 09037555227

  • Plz samuel. Help me which my account. My account was suspended, i did not know what i do. Here is my username: wambatown007 and my phone number 09037555227

  • Oh.i was for suspended my 2go. I td know why give suspended on my 2go pls help me an opening my 2go pls and pls..there is my number 081680437627.this is my accaunt zeeboy1114.passoword **** press 4 star pls hlp me

  • I was suspended, please help me to regain my account (Tonardo1347, 08188105746) Thanks and remain blessed in JESUS name, amen!

  • Surprisingly i was suspended, please help me regain my account (Tonardo1347, 08188105746) thanks and remain blessed in JESUS name, amen!

  • Surprisingly i was suspended, please help me regain my account (Tonardo1347, 08188105746) thanks and remain blessed in JESUS name, amen!

  • i hv a frnd on my 2go list,bt yesterdy i culdnt 5nd d frnd.wen i tried addin again it says u already hv dis person,yet i cnt 5nd him on my list,wat cn i do.pls send 2 08165196957

  • i was suprised suspended since yestaday,pls help me retrieve my account,my user name is victor5646 n number is 07063567210,i’m using e5 n d new version is not compatible wit my phone,pls wen wil dey release my account

  • Pls bro samuel i beg of u, my 2go account was banned suddenly without doing anitin pls and pls unban it for me…i would be grateful if mai request is granted..God bless, my username is yungkida13 pasword *****(Password hidden for security purpose),numba 09038435446, or 08102281100, pls am usin 2 numbas bcos i just change my numba 2day, xo pls help me chose 1

  • Bro Samuel Pls help us unban our 2go account.. I don’t know what is happening to 2go dis period.. Soon everybody will be banned if care is not taken.. Plz we need ur help.. Thanks

  • Pls samuel i want to change dis username nd location. Here is my number 08183244378. Pls help me reopen my acount i was suspended for breakin 2go rules. Here is my username nd number. Victor7643: 08063698095.. Pls assist me

  • pls my 2go account was suspended for breaking 2go terms and conditions. Pls help me reopen my account. My account name is magnus156 and my number is 07061273953

  • pls my 2go account was suspended for breaking 2go terms and conditions. Pls help me reopen my account. My account name is magnus156 and my number is 07061273953

  • My 2go accnt has been suspended for breakin 2go terms and condtn they said, bt i dnt really know hw and y, pls i need ur help thanks, my user name is davze1, phone no 07060447265 thanks once again.

  • My 2go accnt has been suspended for breakin 2go terms and condtn they said, bt i dnt really know hw and y, pls i need ur help thanks, my user name is davze1, phone no 07060447265 thanks once again.

  • Samuel, so u dont have solution for the banning of accounts?.. U didnt even replided us.. Samuel there are alot of people here that has dis problem… Try and see what u can do to help me.. I was banned suprisingly.. Try and help me and others .we really need our account back.

  • I don’t know why my account was suspended bcuz as far as i knw i haven’t broken any 2go terms and conditions pls i need my account back,hw can i solve dis problem pls

  • I don’t know why my account was suspended bcuz as far as i knw i haven’t broken any 2go terms and conditions pls i need my account back,hw can i solve dis problem pls

  • plz bro may i almighty God continue to blez nd be wit yhu pls i dnt knw wat i did 4 2go they jez ban me unfairlly my username is mosadioluwa19 and my numb is07013602449

  • Please what do you actually mean by ‘hv a new sim i tried registerin a second account but i saw another username and password’?

  • I cant log in wit ma 2go acct again cos it says my acct has been suspended 4 breaking 2go terms nd condition found at terms.2go.co.za in whc i dnt understnd wat prompt dat.Pls i wnt ma acct 2 b reactivated.Ma users is Esedav No:08067129152.Thks

  • pls i want u people to help me bcos they juust suspended me saying this account have been suspended for breaking the terms but i am really sorry pls help me God bless u.

  • My account has been suspended by d 2go team for breaking 2go terms and condition, pls kindly help me reactive my account. I promise not to flout ur laws anymore….my username is bromeo60,..my number is 08090836180…tanks

  • I’m having the same problem with butler.. My 2go account just got suddenly suspended for breaking 2go terms and conditions. The first time this is happening since I joined 2go 3yrs ago. Plz help me on how to remove dis suspension. My username is fejos and my number is 07038678547. Thanks alot

  • My 2go has been suspended for breaking 2go terms and conditions.Pls kindly help me reopen it,my username is Attire21.my number is 07037125444

  • My 2go has been suspended for breaking 2go terms and conditions.Pls kindly help me reopen it,my username is Attire21.my number is 07037125444

  • pls samuel respond to me nah , i supended on 2go i dnt knw wat went wrng pls try am help me my username is pspy2 07039458093 password 00562

  • pls samuel respond to me nah , i supended on 2go i dnt knw wat went wrng pls try am help me my username is pspy2 07039458093 password 00562

  • My 2go is not loggin in..the said my account has been suspended.. Nd i hv a new sim i tried registerin a second account but i saw another username and password

    • Please what do you actually mean by ‘hv a new sim i tried registerin a second account but i saw another username and password’?

  • pls my acct has been supended i dnt evn knw wat i did pls my username is pspy2 and d nomba i used to open d acct is 07039458093 password 00562 pls help me

  • pls my acct has been supended i dnt evn knw wat i did pls my username is pspy2 and d nomba i used to open d acct is 07039458093 password 00562 pls help me

  • I ve nt been able 2 log in 2 my 2go
    acct anymore, weneva i try it, it do
    read “this acct has been suspended 4
    breaking 2go’s terms & conditions found at
    Terms.2go.co.za” pls kindly help me 2 re-
    open my 2go acct so dat i can continue
    chatin, i promised 2 kip 2 2go terms &
    conditions. My user’s name is Adimula5,
    numba is 08063973858. Thanks so much.

  • i hv been suspended in i dnt knw y?all the numbers that i used are my numbers…08033585287,08036319670 and 08084997883.diz is my username maido31 nd i wl abide by the terms nd conditions

  • i hv been suspended in i dnt knw y?all the numbers that i used are my numbers…08033585287,08036319670 and 08084997883.diz is my username maido31 nd i wl abide by the terms nd conditions

  • My suspended account username charlyboy440 the number 07019584237 ..moderator samuel pls help me and i promise u N200.. And from now on i will keep to 2go rules and regulations

  • My suspended account username charlyboy440 the number 07019584237 ..moderator samuel pls help me and i promise u N200.. And from now on i will keep to 2go rules and regulations

  • Since day b4 yesday, i have been unable 2 update new status, instead after typing it wil stil show me d old status wich i want to change…. Pls, wat can i do 2 get it solved?

  • Since day b4 yesday, i have been unable 2 update new status, instead after typing it wil stil show me d old status wich i want to change…. Pls, wat can i do 2 get it solved?

    • That could be something with your network issues. When you update your status, stay on that same page for a while before going back to chat. If the problem persist, you may need to delete and re-download the app again to your phone.

  • @butler4real .. Did any 2go Mod add you? ..and pls @ samuel.. Bro wat can we doo for those of us.. Whom our accts hv been banned?..i really nid my acct back.. So many important contacts

  • @ butler4real.. The same thing happend to me… A 2go mod added me and started askin me bullshit questions@butler wat is ur new username

  • @ butler4real.. The same thing happend to me… A 2go mod added me and started askin me bullshit questions@butler wat is ur new username

  • My 2go account has been suspended. They said i have broken 2go terms which i did not know. Please i beg you in the name of God, help me re-open my account.
    my user name is: Lamsak157,
    My pin is *****(Password hidden for security purpose).
    My phone number is 08136107157.
    May God answer your prayer as u grant my request. Thanks.

  • My 2go account has been suspended. They said i have broken 2go terms which i did not know. Please i beg you in the name of God, help me re-open my account.
    my user name is: Lamsak157,
    My pin is *****(Password hidden for security purpose).
    My phone number is 08136107157.
    May God answer your prayer as u grant my request. Thanks.

  • Please friends,weneva i update any status,thou it wil show just 4d 1st tym but later on it wil be cleared nd ntin wil b updated..nd none of my frnds wil c anytin on my status,,pls help frnds,,ther is a reward of airtime for whoever help me out wit dis problem,nd av deleted it once nd dwnloaded anoda 1 yet its stil d same. Am usin nokia205
    my no..08103615033
    http://www.facebook.com/adenuga747
    adenugahammed2@gmail.com
    Lovelydude05 on 2go
    #ADENUGA PLSS HELP!!!@mr samuel

    • If you have deleted and re-downloaded the app and you still experience same issues, it could be something with your phone or your account but then, we have to go by trial and error. Try using a different phone, log into your account and update your status, if the problem persist, then it is a problem with your account.

  • I ve nt been able 2 log in 2 my 2go acct anymore, weneva i try it, it do read “this acct has been suspended 4 breaking 2go’s terms & conditions found at Terms.2go.co.za” pls kindly help me 2 re-open my 2go acct so dat i can continue chatin, i promised 2 kip 2 2go terms & conditions. My user’s name is Butler4real, numba is 08035346191. Thanks so much.

  • I ve nt been able 2 log in 2 my 2go acct anymore, weneva i try it, it do read “this acct has been suspended 4 breaking 2go’s terms & conditions found at Terms.2go.co.za” pls kindly help me 2 re-open my 2go acct so dat i can continue chatin, i promised 2 kip 2 2go terms & conditions. My user’s name is Butler4real, numba is 08035346191. Thanks so much.

  • My 2go hang anytime log in,it will log me in o but it will hang I won’t be able to chat,I tried Anoda persons acct on my fone it worked.pls help me my username is famous449.and my number is 08037413251.

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